Frequently Asked Questions
Do you offer in-person and virtual tech support sessions?
Yes, most of our sessions are in-person. We believe that people can connect and learn better when they interact face-to-face. However, if we don’t have a Youngster in your area, or you need a quick fix we can do virtual sessions over the phone or Zoom.
How do you ensure the safety of learners and Youngsters during the tech help sessions?
All of our friendly Youngsters have a National Police Check and go through a detailed screening and training process, including meeting with us in real life. We make sure they are a good fit for us, friendly and well prepared.
We also monitor Youngster and learner feedback ratings to ensure that all participants have a positive and safe experience. If any issues or concerns arise, we have clear support channels to address and resolve them.
Will my problem will be solved during the session?
Our Youngsters solve the tech problem the first time 89% of the time. If we can’t solve the issue, we will research it and find a solution.
We’re great at general tech skills and providing friendly companionship. We’re not specialised in handling highly technical problems, so if you need help with some coding or deeply technical things, we’re not for you.
Will the Youngster be a good fit?
Our Youngsters are friendly and welcoming! If you have any preferences for the gender of the Youngster, the language they can speak, or if there’s something else we should think about, just let us know in the comments box and we’ll find a way to make it work.
If you’d for any reason you’re unsatisfied with the Youngster, just let us know and we’ll sort it out for you.
Do you support non-english speaking participants?
Yes, we actively recruit Youngsters from local areas, including Youngsters who speak a variety of languages.
Are Youngsters fairly compensated for their time during the tech help sessions?
Yes, we believe in fairly compensating our Youngsters for their hard work and dedication. Our Youngsters are paid above industry award rates for their time during the tech help sessions.
Please note with Youngsters who volunteer, such as those with schools doing the Duke of Ed award, we’re often restricted from paying them.
What payment methods do you accept?
If you have booked a 1:1 session you can pay by credit card, invoice or in cash directly to the Youngster.
Can I pay with NDIS funding?
Yes, if you are self-managed or plan-managed you can pay with your NDIS funding. At this time we are unable to provide services if your NDIS funding is agency managed
If you are self-managed you can pay by credit card at the end of the session and you’ll receive a receipt for your claim. Alternatively you can request an invoice for the session.
If you are plan-managed please please provide the details of your plan manager when you book your session so we can send and invoice to them.
Our service is most commonly claimed under Capacity Building, Development of Daily Living and Life Skills (09_009_0117_6_3 Skills Development and Training).
Can I pay with a Home Care Package?
Yes, if your Home Care Package provider agrees, our service can be paid for with your Home Care Package. Please let us know when you book your session so that we can prepare an invoice for your provider.
How do I sign up for a session?
Just fill in the contact form below and we will be in contact to organise a session.
How can my organisation host a group session?
Just fill in the contact form below and we will be in contact to discuss a partnership.