Friendly local tech support for your senior customers
Provide high quality support for your senior customers, while saving your customer service team time.
Support your senior customers
Seniors are a growing market with significant purchasing power, but they often struggle with online services. This can be frustrating for both them and customer service representatives.
Youngster can help! We’ll teach your senior customers how to use their phone, computer or apps so they can access your service easily, freeing up your team to focus on other tasks.
Our local Youngsters provide 1:1 sessions, offering personalised local support. You can refer individual customers to us for assistance, or we can operate as an extension to your customer service team for a seamless experience.
Make a difference in your community
We don’t just provide tech support, we also provide companionship and social connection for seniors who are isolated or lonely.
Our Youngsters are keen to learn from the wisdom and experience of seniors, who teach them important life skills. Through tech help sessions both younger and older generations are able to connect.
We’re a certified social enterprise – 50% of our profits go to creating jobs for young people who need them, and running free community tech help sessions.
Our Youngsters have an average feedback rating of 4.8 out of 5
★★★★★
Sitting down one on one with somebody, who is doing nothing else but addressing your needs and listening to you, and getting them all fixed up – that’s wonderful.
Marie
★★★★★
Did we end up solving your problem? You did, and a very, very detailed problem it was too. In fact, if it had been me I wouldn’t have lasted this long, and the phone would have gone out of the window a long time ago.
Alex
★★★★★
For a 63 year old who is old school, you just made my life easier… I feel like I know everything I need to know on the computer now.
Brian
Why partner with us?
Increase revenue from senior customers
Seniors have significant purchasing power, but as businesses move online there’s a risk of missing out on revenue. Teaching senior customers how to use your online platforms, and providing local in-person support through Youngster, can increase your income from this growing market segment.
Save your customer support team time
Support calls with seniors are often lengthy, mainly due to technical assistance needs. Our Youngster team is well-prepared to efficiently help senior customers, saving your customer support team time, reducing frustration, and decreasing wait times for other customers.
Connect socially isolated seniors
Sometimes senior customers will call in because they are lonely or isolated. In addition to tech support, our Youngsters provide companionship and social connections for isolated seniors. This not only enriches their lives but also facilitates intergenerational learning and connection during tech help sessions.
As seen on ABC
Our Youngsters were featured in the ABC program “You’re never too old to become a tech whizz!”.
About us
We are a certified social enterprise
Hey there! We’re a bunch of passionate individuals working hard to bring tech-savvy youngsters and experienced older people together. We create a space where generations learn from each other, while also providing jobs and important life skills for young people.
Our Partners, Media and Clients