Friendly Tech help Sessions for Seniors
Regular help and companionship for Seniors from a friendly, tech savvy youngster.
“I started the sessions not expecting much, and now my faith in humanity is restored.”
— Nicole
What can we help with?
We offer regular companionship and tech help sessions, taught by friendly local youngsters.
Phone skills
Scrolling, using menus, navigating. We find writing the steps down on paper can really help them remember.
Settings, apps, emails…
We can help with text messages, and internet, using the smart tv, fixing settings, using and deleting apps, taking photos.
Companionship
Our Youngsters visit regularly for tech help and friendly chats. The tech is really just a convenient way to get Youngsters and Seniors together and connecting.
Any general tech issue
Our Youngsters can solve most general tech problems! Get help setting up their new phone or device, including setting up email, taking photos. You name it, we can help with it 🙂
About us
Youngster.co is a Social Enterprise! Our vision is a world where Youngsters and Seniors are engaged, respected, and part of a vibrant community. We do this by running friendly tech help sessions for Seniors taught by local Youngsters.
Youngsters share their digital skills and vitality while Seniors pass on some wealth and wisdom.
By bridging the gap between generations, we bring out the best in each.
As seen on ABC
Our Youngsters were featured in the ABC program as a BeConnected Partner.
“You’re never too old to become a tech whizz!”.
4.8 out of 5 stars
Real stories, real people. The average satisfaction rating across every Senior we’ve ever helped is 4.8/5 stars.
★★★★★
“He had so much patience with me, I am so impressed with him, and I’d like to adopt him. Lovely Lovely boy.”
Was your problem solved? “Absolutely, I’ve got a tick!”
Pam
In Coffs Harbour, NSW
★★★★★
“And a very detailed problem it was too!
In fact, if it would’ve been me, I wouldn’t have lasted this long and the phone would’ve gone out the window a long time ago.”
Alex
In Sylvania, NSW
★★★★★
“The Youngster program is extremely helpful. They’ve set me up with an app! I learned what an app is. And I learned how to use this new app. It was just wonderful to sit down and explain to him what I couldn’t do.”
Arlene
In Baldivis, WA
Our Services
Youngster.co is a social enterprise. 50% of our profits go to running free community tech help sessions.
One Session
One-time visit from a tech savvy youngster for phone/computer/tech help.
✓ A one-off session to solve a tech issue
✓ Minimum 1 hour
✓ At Home, a Library or Cafe
✓ Highly qualified Youngsters
Regular Sessions (Recommended)
Everything in ‘One Session’ plus:
✓ 11% discount
✓ Weekly or fortnightly visits
✓ A youngster as part of your regular routine
✓ Personalised and ongoing companionship
Our Partners, Media and Clients
Request a Session
Frequently Asked Questions
Do you offer in-person tech support sessions?
Yes, all of our sessions are in-person. We believe that people can connect and learn better when they interact face-to-face.
Is Youngster.co safe and reliable?
Yes!
All of our friendly Youngsters have a National Police Check and go through a detailed screening and training process, including meeting with us in real life. We make sure they are a good fit for us, friendly and well prepared.
We also monitor Youngster and Senior feedback ratings to ensure that all participants have a positive and safe experience. If any issues or concerns arise, we have clear support channels to address and resolve them.
Will my problem will be solved during the session?
Our Youngsters solve the tech problem the first time 89% of the time. If we can’t solve the issue, we will research it and find a solution.
We’re great at general tech skills and providing friendly companionship. We’re not specialised in handling highly technical problems, so if you need help with some coding or deeply technical things, we’re not for you.
Will the Youngster be a good fit?
Our Youngsters are friendly and welcoming! If you have any preferences for the gender of the Youngster, the language they can speak, or if there’s something else we should think about, just let us know in the comments box and we’ll find a way to make it work.
If you’d for any reason you’re unsatisfied with the Youngster, just let us know and we’ll sort it out for you.
Can I pay with NDIS funding?
Yes, if you are self-managed or plan-managed you can pay with your NDIS funding. Please let us know when you book your session so that we can prepare an invoice for your NDIS claim. At this time we are unable to provide services if your NDIS funding is agency managed.
Can I pay with a Home Care Package?
Yes, if your Home Care Package provider agrees, our service can be paid for with your Home Care Package. Please let us know when you book your session so that we can prepare an invoice for your provider.
How do I sign up for a session?
Just fill in the contact form above and we will be in contact to organise a session.