Note: This case study is based on a real client experience. Names and some identifying details have been changed to protect privacy.
Background and Challenge
Michael, a 51-year-old NDIS participant from regional Victoria, sought technology support to enhance his presentation skills for future employment opportunities. With a background in mental health and experience in giving presentations to medical students, Michael aimed to re-enter the workforce with improved technological capabilities.
Michael’s NDIS goals included increased independence in daily living, improved employment prospects, and enhanced community participation. He is self-managed and claimed Youngster.co’s services under Capacity Building: Development of Daily Living and Life Skills (09_009_0117_6_3 Skills Development and Training).
Michael needed assistance with setting up presentation equipment, learning efficient technological processes, and improving his overall tech-savviness. His limited tech skills were hindering his ability to prepare and deliver effective presentations, directly impacting his employment prospects and confidence in community engagement.
The Youngster.co Solution
Michael discovered Youngster.co through a Google search, seeking an ethical company that could provide personalised tech support. He explained:
“I wanted to find an ethical company. I’ve done my research on youngster.co and I wanted to find someone with a very ethical moralistic background and youngster.co fitted that profile.”
Youngster.co matched Michael with Dylan, a mentor with the specific skill set Michael required. The service provided one-on-one, in-person tech skills sessions, customised learning based on Michael’s specific needs.
Michael chose to do weekly 1-hour sessions over a 10-week program, conducted in-home.
The Experience and Outcomes
Michael’s experience with Youngster.co and his mentor, Dylan, was overwhelmingly positive. He was particularly impressed by Dylan’s comprehensive knowledge:
“His knowledge from basic to complex. The full-blown complex stuff has absolutely blown me away.”
Michael noticed significant improvement in his tech skills:
“I class myself as intermediate, and I’m feeling that I’m getting a little bit above that now because he’s shown me a lot of shortcuts and what I don’t need and what I can utilise better with what I’ve got.”
Key outcomes included:
- Increased confidence in using technology for presentations.
- Learning shortcuts and more efficient ways to use existing equipment.
- Better preparation for delivering presentations on mental health and addiction awareness.
Michael expressed his goals moving forward:
“I’m hoping to learn now is something the skills that will get me into what I want to do, what my passion is, and be able to do it with the confidence of having the technology skills that when I’m starting I won’t be worried about the tech causing the issues and might be able to do presentation.”
Conclusion and How to Book
This case study demonstrates how NDIS funding, when used with services like Youngster.co, can significantly impact a participant’s skill development and confidence. The personalised, one-on-one support provided by Youngster.co proved instrumental in helping Michael achieve his specific goals related to employment and community engagement.
Michael’s advice to others considering the service:
“If you’re not sure about [it], give youngster a go because they have a wealth of experience. The mentor that’ll come to you has good depth of knowledge. And they generally want to help you.”
How to book
If you’re interested in experiencing the benefits of personalised tech support like Michael did, you can easily get started with Youngster.co:
- Go to https://youngster.co/ndis/
- Fill out the form on the page with your details and specific needs
- We’ll get in touch to discuss your needs and handle it from there.
Alternatively, you can call us directly at 1300 774 711.
