Youth Engagement Program
Engage hard-to-reach young people through meaningful community service. We build essential workplace skills over 12 structured sessions.
Program Structure
Our 12-session youth engagement program uses meaningful community service to build workplace-ready soft skills. Young participants mentor seniors in technology, developing the communication, empathy, and professionalism that employers value most. We complement your existing services and deliver measurable outcomes you can report on.
What happens in the program:
Participants attend weekly 2-hour sessions where they provide one-on-one tech help to seniors at shopping centres, libraries, or community venues.
By helping seniors learn to use smartphones, video calls, and apps, young people naturally develop communication, patience, problem-solving, and customer service skills in a real-world setting that feels purposeful rather than like “just another job”.
Alongside mentoring sessions, participants receive:
- Access to a Google Career Certificates scholarship, after their 10th session, allowing them to do learn IT Support or Project Management and other in demand skills
- Communication, teamwork, and workplace professionalism training
- High-performing participants may advance to Lead Youngster roles
- Individual skill progression tracking
- Participants build volunteering experience
The program culminates in a graduation where participants receive completion certificates and their individual skill progress reports.
How it works
Step 1: Your organisation refers participants aged 18-24 to the program.
Step 2: Youngsters meet their dedicated Program Manager over video call. Participants join weekly 2-hour sessions at a local shopping centre, library, or community venue.
Step 3: Regular session attendance begins. Young people mentor seniors in technology because it develops essential workplace skills like warm communication, personal presentation, customer service, and other job critical soft skills.
Step 4: Mid-program check-in at week 5 includes impact measurement and progress review to ensure participants are on track.
Step 5: Participants complete the 12-session program, final impact and progress measurement, receive their completion certificate, Google Career Certificate Scholarship and graduate with job-ready skills and real work experience.
Step 6: Your organisation receives detailed progress, attendance and participant outcome reports.
“I’ve felt more confident in my individual skills when it comes to being employed. I had not had experience with having a job beforehand, and Youngster gave me the first step into being employed.”
— Dan, Youngster.co Program Graduate
As seen on ABC
Our Youngsters were featured in the ABC program “You’re never too old to become a tech whizz!”.
Proven Impact and Results
The Youngster.co program delivers measurable improvements in the employment skills that matter most. Our outcomes study of 57 Youngster.co participants shows dramatic confidence gains across all measured key workplace competencies.
A Testimonial from Ariz
Hear from Ariz about his experience in the Youngster.co program:
Employment Skills Growth
Young people in our program reported significant improvements across all essential workplace skills:
- 88% very/completely confident in providing good customer service (up from 40%)
- 89% confident listening to understand others’ problems (up from 60%)
- 82% confident working as a team (up from 56%)
- 81% confident presenting professionally (up from 47%)
- 81% confident solving problems (up from 53%)
- 68% confident in getting and keeping a job (up from 37%)
Real Employment Outcomes:
- 70% of participants said the program helped them secure employment elsewhere.
- 21% had already secured jobs using their Youngster.co experience
- Many participants reported using Youngster.co on their CV as a key factor in landing interviews and job offers.
Proven Impact
What Participants say about our Program
“It helped a lot adding the Youngster.co in my CV. I got a job just by telling the employer about this job in youngster.co”
“Recently I put Youngster.co on my resume and I believe it has helped secure a job interview with Telstra”
“I included youngster on my CV and is one of the main reasons I got my job at the gym“
Benefits for Job Providers
Youngster.co complements your existing employment programs by engaging hard-to-reach youth and building the foundational soft skills that make job placement possible.
High youth engagement
Weekly 2-hour sessions of meaningful, purposeful work keeps youngsters motivated and consistently attending. Even participants who struggle with traditional programs show up because the work feels valuable and taps into skills they already have.
Volunteer Work Experience
Participants volunteer in realistic work environments. This builds responsibility, punctuality, and real workplace habits.
It also, importantly, fosters self belief and an employment mindset in the youngster.
Community impact & purpose
Participants feel they’re contributing something meaningful, which builds the motivation and self-belief that traditional entry-level work often lacks.
Google Scholarship
Youngsters who complete their 10th session are given a scholarship to undertake a Google Career Certificate in IT Support, Project Management, UX design or other in-demand digital skills. Over 70% of Google certificate graduates report a new job, raise, or promotion within six months.
Complements your programs
Youngster.co works alongside your existing employment pathways, building the engagement and foundational skills that make your job placement efforts more successful.
Fully managed delivery
We handle onboarding, scheduling, supervision, venue partnerships, and progress tracking, so no burden on your team.
Rapid soft skill development
Communication, teamwork, empathy, and professionalism develop rapidly and organically through real life, interactions with seniors in a workplace setting, not just learned in theory.
Measurable outcomes
Track participant progress with detailed attendance records, skill development reports, and confidence assessments that demonstrate real growth.
Get Started. Partner with us.
Youngster.co helps you engage hard-to-reach young people and build the job critical soft skills they need. Our youth engagement program complements your existing services and delivers measurable outcomes you can report on.
Book a call to discuss how we can support your participants and strengthen your employment outcomes.
About us
We are a certified social enterprise
Hey there! We’re a bunch of passionate individuals working hard to bring tech-savvy youngsters and experienced older people together. We create a space where generations learn from each other, while also providing jobs and important life skills for young people.
Our Partners, Media and Clients