Intergenerational tech help sessions in your library

Intergenerational tech help sessions

Bring youngsters back into your library

The program brings young people and seniors together in your library for intergenerational tech help sessions. Youngsters provide personalised tech help for seniors, including how to use their phone, do video calls or connect on social media.

“This is the best tech help program I have ever been involved with. Super super good uptake by the community, never seen anything like it.”

Alison, Librarian

Youngsters learn important life skills from the wisdom and experience of seniors. Through tech help sessions both younger and older generations are able to connect. The program also creates jobs for young people, who are able to get paid work experience.

“A great opportunity for youth to pick up paid, rewarding work experience and become more active within the community.”

Jenny, Council Manager

Why choose us?

Many libraries offer tech help for seniors. With you can run your tech help sessions more effectively using our intergenerational program and tech platform:

Streamline Tasks: Free your staff from time-consuming admin work and ditch the spreadsheets.

Program Reliability: Run your program smoothly, notify participant and send automated reminders even with staff absences.

Staff Development: Get your staff involved and upskill your staff by using the youngster program internally. Improve the tech competence and solve blockers for your library staff.

Easy Reporting: Save time with automated annual reports and real-time analytics.

Risk Management: Our insurance covers the tech help provided, giving you peace of mind.

Cost-Effective: We have options for all budgets. Have us run everything, or save money by using our software and resources at a fraction of the cost of a full Program.

A senior lady holding her phone and a Youngster with a brown jumper on.

As seen on ABC

Our Youngsters were featured in the ABC program “You’re never too old to become a tech whizz!”.

Our services

Options to help you run friendly tech help sessions.

Software and brand

Everything you need to run your own sessions.

✓ Easily handle tech help sessions.

✓ Detailed impact metrics and annual reports.

✓ Leverage our trusted brand for your Library.

✓ Use our templates, website, software and processes.

Managed service

Everything in ‘Software and Brand’ + we organise it for you.

✓ Weekly or fortnightly sessions

✓ We train a Lead Youngster for your location.

✓ A dedicated Community Manager to help you launch and run the program

✓ End-to-End Management: From training to monitoring.

Features That Empower

Hassle-Free Registration

Register participants even without a phone number. We often find older learners don’t have an email, but do have a phone number.

Automated Onboarding

Our software guides Youngsters through the entire onboarding process, from initial sign-up to training.

Many locations

Manage multiple library locations through a single dashboard.

Impact measurement

See the best metrics, like average satisfaction ratings and people helped. This lets you clearly demonstrate the impact you’ve made.

Easy Reporting

Get a detailed breakdown of your impact and the seniors helped. Generate monthly or annual reports effortlessly, and see aggregated data all your libraries.

Resource Library

Youngsters learn valuable life lessons from Seniors who’ve collected plenty of life’s lessons over the years. Senior’s are asked to give advice to the Youngsters.

Individual Surveys

Our survey app gathers specific feedback from each individual Learner.

Easily manage and store signed media consent forms for each participant.

Hear from a Librarian

“This is the best tech help, even library program I’ve ever been involved with”

Real time reporting

See the impact of the program in your library. Save time with automated annual reports and real-time analytics.

Organisations we’ve partnered with